Claudia Pico
My Professional Journey
Industrial Engineer with a Masters Degree in Business Administration.
20+ years of experience in teh IT sector. Performing key roles as: Regional Security and Compliance Lead, Digital Government Director, Regional IT Customer Service Manager, Program/Project Manager, Solution Development Manager."
SR. EXECUTIVE SECURITY ADVISOR NOLA, MEX, CENAMER & CARIBBEAN - AWS
leader of security and compliance at the region, to promote the adoption of AWS cloud services. Since 2020
TECHNICAL PROJECT MANAGER - TELEFONICA
Manage synergies identification process, and project technical deployment leader at TELEFONICA.
DIGITAL GOVERNMENT DIRECTOR - ICT MINISTRY
Accountable for public policy definition, IT frameworks, measuring results at public entities in the adoption of the Digital Government strategy, having strengthen digital capacities of public servants.
IT CUSTOMER SERVICE MANAGER LATAM REGION -
SAB MILLER
Maintain customer satisfactio in the LATAM region by providing problem-solving actions and resources; through interdisciplinary teams from service and solution delivery, framework with ITIL best practice.
ADVISOR OF THE ICT MINISTER
Alignment between ICT Ministry and Presidency Counselor for Digital Transformation, with regard to setting strategic Digital Government objectives
CHANNEL SALES PROGRAM MANAGER - APPLE INC.
Responsible for the Program Management required to define, develop, deploy and oversee Apple's global channels sales programs at Colombia, Brazil and Chile.
Master Degree in Administration
ITESM Institute Of Technology Monterrey University
2006
Industrial Engineer
Pontificia Universidad Javeriana
1996
Strategic Planning Policy and Leadership (GSTRT)
SANS Institute
2022
Digital Policy and Diplomacy
Organization of American States (OAS)
2020
Innovation of Products and Services: MIT's Approach to Design Thinking
Emeritus Institute of Management
2017
Business Partner Program
PI London - SABMiller
2014
Financial Management of Projects and Global Contracts
The George Washington University - Lucent Technologies
2001
Several courses completed in Project management, leadership and IT certificates upon request.